Jeffrey Ross
UX/Customer Experience Designer
Professional Summary
Product Designer with nearly a decade in tech, most recently at PayPal. Specialized in end-to-end product design — from user research and prototyping to implementation and delivery — with deep experience building enterprise solutions at PayPal that served 20,000+ users and delivered measurable business impact including $39K annual ROI.
Core Competencies
UI/UX Design
User Research
Prototyping & Wireframing
Figma
Design Systems
Accessibility (WCAG/ADA) Strategy
Information Architecture
Interaction Design
AI/Conversational UX
Cross-Functional Collaboration
Agile Methodologies
PowerApps
HTML/CSS/JS
PowerAutomate
SharePoint
Professional Experience
Product Designer
2022 – 2025PayPal
9 years total: Product Owner (2016–2019) · UI/UX Designer (2019–2022) · Product Designer (2022–2025)
User Research & Design Thinking
- Transformed executive onboarding experience from 40-page PDF manual into digital workflow using design thinking methodology; conducted user research, designed intuitive multi-step interface with progress tracking and automated notifications, reducing process time from 8 hours to 2–3 hours (75% reduction) and serving 350+ executives. Case study →
- Overhauled Stakeholder Management Platform UI/UX through user research and iterative design process; improved user experience by 85% through modern interface patterns, simplified navigation, and intuitive information architecture.
Prototyping & Interaction Design
- Prototyped AI-powered Employee Virtual Assistant (EVA) featuring 10 conversational UI use cases in Figma for PayPal Leadership Summit; completed rapid design in 18 days showcasing enterprise search, document analysis, and productivity workflows. Case study →
- Led end-to-end design for Career Framework Application serving 20,000+ employees; conducted stakeholder research, created Figma prototypes, and partnered with stakeholders through iterative feedback sessions to deliver Levels.fyi-inspired career progression platform.
Coding & Cross-Functional Collaboration
- Architected AI Model Legal Review application for Privacy and IP teams; built centralized approval and tracking interface for multiple stakeholder groups with streamlined workflows, delivering $39,200 annual ROI.
- Developed Marketing Claims Management application centralizing 1,500+ approved claims; designed self-service search and filtering interface reducing campaign development time and legal approval effort.
- Redesigned Role Access Creation workflow replacing ServiceNow form; delivered validated multi-step interface with automated ticket creation, improving SLA compliance by 95% and eliminating 150+ hours annually.
- Created self-service Calendar Delegation interface for executive admins; built intuitive permission management system reducing Executive Support Team workload by 100+ hours annually.
- Shipped ECSM Business Review application for Customer Success Managers across APAC/EMEA/AMER; replaced Excel-based process with structured data entry and automated Active Directory integration saving 20 hours monthly.
- Launched VEOQ vendor management platform replacing manual Smartsheet process; designed structured workflow interface for 100+ annual vendor requests totaling $1M+.
Education
Bachelor of Applied Science & Technology
Certifications
UX Design Certification
Certified Scrum Product Owner (CSPO)